Terms & Conditions

Daxido is a technology platform. We connect people who need a ride or a delivery with independent third-party driver-partners who choose to provide those services.

• Daxido is not a transport provider and does not itself provide transportation or delivery services.
• Driver-partners are independent contractors. They are not employees, agents or representatives of Daxido.
• The contract of carriage for every trip is between you and the driver-partner who accepts your booking. Daxido facilitates that connection and provides supporting technology, including matching, navigation, fare calculation and safety features.

Nothing in these Terms creates an employment, agency, partnership or joint-venture relationship between Daxido and any driver-partner or rider.

To use the Platform you must:

• Be at least 18 years of age and legally capable of entering into a binding contract.
• Register with accurate, current and complete information, including a valid mobile number.
• Keep your account, and the device on which you receive one-time passwords, secure.

You are responsible for all activity on your account. Maintain only one account, do not let others use it, and tell us immediately at support@daxido.com if you believe your account has been accessed without authorisation. We may suspend or refuse accounts registered with false or misleading information.

Through the Platform you can book:

• Rides on bikes, auto-rickshaws and cars, including airport cabs.
• Women-only rides, matched with verified women driver-partners.
• Pet-friendly rides.
• Quick, intra-city pickup and delivery of parcels and small goods.
• Anywhere Store, an errand service in which a driver-partner purchases or collects items on your behalf.

Service availability varies by area and time. We currently operate in Bengaluru, Karnataka.

When you request a ride, the Platform shows you an upfront fare estimate and offers your request to nearby available driver-partners. A booking is confirmed when a driver-partner accepts it. Driver-partners decide independently whether to accept a request; Daxido does not guarantee that a driver-partner will be available or will accept your booking.

The final fare may differ from the estimate where the actual route, distance, duration, waiting time or applicable tolls and charges differ from those estimated, or where you change the destination or add stops during the trip.

The app shows the applicable fare, any confirmed wallet or promotional cover, and the remaining amount payable. Where the booking calls for direct payment, pay the remaining balance to the driver-partner by the supported cash or UPI method. Where an in-app payment option is offered, follow that specific flow.

• Do not pay an amount again if it is already confirmed as covered or received. A pending or uncertain payment must be checked before retrying.
• Daxido does not store full card numbers, card security codes or UPI PINs.
• Driver earnings, applied promotional compensation and rider amounts payable are shown separately.

Fares depend on the vehicle type, distance, duration and charges disclosed in the app. Applicable tax and any surge are shown in the booking or transaction record. If you dispute an amount or believe you paid twice, contact support@daxido.com with the booking and payment reference. Do not send banking credentials.

You may cancel a booking through the app. A cancellation fee may apply, for example where you cancel after a driver-partner has accepted the booking or has travelled towards your pickup point, or where you do not show up at the pickup point. The applicable cancellation fees and conditions are disclosed in the app at the time of booking.

A driver-partner may also cancel a booking, for example where you cannot be reached at the pickup point. Repeated or abusive cancellations by either side may lead to action under Section 13 (Suspension, Bans and Termination).

Cancellation does not itself confirm that a refund has reached your account. Eligible refunds are processed according to the booking conditions and payment provider status. A refund marked pending is not completed. Contact support@daxido.com if the recorded outcome is unclear. Statutory consumer rights remain unaffected.

The Platform includes a Daxido wallet and, from time to time, promo codes, vouchers, reward challenges and similar programmes.

• Wallet and promotional balances are platform credit for use within the Platform. They are not legal tender, are not a deposit and earn no interest.
• Promotional credit, promo codes and vouchers may carry validity periods, usage caps, and service or area restrictions stated when they are issued. Expired promotional credit lapses.
• Promo codes and vouchers have no cash value, cannot be sold or transferred, and may be limited to one use per person.
• Wallet top-ups are processed by our payment processor; Daxido does not store your full card number.

We may withdraw or modify a promotional programme prospectively at any time, and may reverse credit obtained through fraud, abuse or error.

For Quick (parcel delivery) and Anywhere Store (errand) bookings:

• You must not send anything illegal, dangerous or prohibited by law, including contraband, weapons and flammable materials. You are responsible for what you hand over and for packing it adequately, and you must declare the contents and value accurately when asked.
• Service coverage and applicable charges are shown for the order.
• Daxido does not issue a consignment note and is not a Goods Transport Agency.

Daxido's role remains that of a technology platform connecting you with the driver-partner who carries out the delivery or errand.

Review the basket or quote when approval is requested. Recipient changes, returns and additional tasks may require confirmation and updated charges. Use the handoff code only at the actual pickup or delivery. If a charge was paid or covered earlier, the driver should collect only the remaining amount displayed for that stage.

When using the Platform you agree to:

• Treat driver-partners and support staff with courtesy, and not harass, threaten, abuse or discriminate against anyone.
• Follow the law during trips, including wearing a helmet on bike rides and a seat belt where required.
• Not damage a driver-partner's vehicle, exceed the vehicle's permitted number of passengers, or consume alcohol or prohibited substances in the vehicle.
• Not use the Platform for any unlawful purpose, to send prohibited items, or in a way that interferes with its operation.
• Not create fake bookings, misuse promotions, manipulate fares, or take trips off the Platform in a way that bypasses its safety features.

Breach of this section may lead to suspension or a ban under Section 13 and, where warranted, reporting to law enforcement.

Driver-partners use the Platform under these Terms and any separate driver-partner agreement. In summary:

• Driver-partners are independent contractors who choose when to go online and which bookings to accept.
• Driver-partners keep 100% of every fare. Daxido charges no percentage commission on rides.
• Driver-partners pay any platform fee under the billing arrangement disclosed in the Partner app. Automatic debit applies only where the relevant mandate has been authorised. Fee amounts, payment provider and billing terms are shown in that flow.
• Driver-partners must hold and maintain the valid driving licence, vehicle registration, insurance and permits required by law, and must submit documents for verification. Access to bookings may be withheld until required documents are verified, and withdrawn if they lapse.
• Driver-partners are responsible for their own vehicles, fuel expenses, taxes and compliance with the laws applicable to them.

Safety features on the Platform include:

• An in-app SOS button connected to emergency support.
• Live ride tracking, and the ability to share your trip details with trusted contacts.
• Driver-partner background and document verification before activation.
• Women-only ride matching with verified women driver-partners.

These features support your safety but are not a substitute for the emergency services. If you are in immediate danger, contact the police or emergency services directly. Report any safety incident to us at support@daxido.com. In a safety incident we may share relevant information with emergency services and authorities.

Daxido operates a trust and safety programme and enforces platform policies for riders and driver-partners.

• We may suspend or permanently ban an account for violation of these Terms or our policies, including safety incidents, abusive conduct, fraud, document fraud, fare manipulation or unlawful activity.
• Enforcement applies across the Platform: a suspended or banned rider cannot book rides, and a suspended or banned driver-partner cannot go online or accept bookings.
• Where practicable we will tell you the reason for a suspension or ban, and you may contest it by writing to support@daxido.com.

You may stop using the Platform and delete your account at any time (see our Privacy Policy for how). Provisions that by their nature should survive termination, including limitation of liability, indemnity, intellectual property, and governing law, survive it.

Daxido provides the Platform on an "as is" and "as available" basis. To the maximum extent permitted by law:

• Daxido is not a party to the contract of carriage between you and a driver-partner, and is not liable for the acts or omissions of driver-partners or riders, including the quality, safety, timeliness or legality of any trip, delivery or errand.
• We do not warrant that the Platform will be uninterrupted, error-free or always available, or that a driver-partner will be available for any booking.
• Daxido is not liable for indirect, incidental, special or consequential loss, or for loss of profits, data or goodwill.

You agree to indemnify Daxido against claims, losses and expenses arising from your breach of these Terms, your misuse of the Platform, or your violation of law or of third-party rights.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Indian law, or your statutory rights as a consumer.

The Platform, including the Daxido name, logo, apps, software, design and content, is owned by or licensed to Daxido Technologies Services Private Limited and is protected by intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to use the apps for personal, non-commercial purposes in accordance with these Terms. You must not copy, modify, distribute, sell, reverse engineer, scrape or create derivative works from the Platform, or use the Daxido name or marks, without our prior written consent.

If you send us feedback or suggestions, you grant us a perpetual, royalty-free right to use them without any obligation to you.

Our collection and use of personal data is described in the Daxido Privacy Policy, which forms part of these Terms. It covers what we collect, how we use location data, whom we share data with, how long we keep it, and your rights under the Digital Personal Data Protection Act, 2023, including how to delete your account. Please read it.

Optional ad measurement and WhatsApp promotions have separate controls. Accepting these Terms does not turn them on. You can decline or withdraw these optional choices without losing access to booking, driving, payments or support.

We may update these Terms from time to time, for example to reflect changes in the Platform, our services or the law. When we make material changes we will notify you through the app or by other reasonable means, and the updated Terms will show a revised "Last updated" date.

Your continued use of the Platform after an update takes effect constitutes acceptance of the updated Terms. If you do not agree to an update, stop using the Platform and delete your account.

For support or a grievance, email support@daxido.com and include the booking or ticket reference where available. You can also use verified in-app or WhatsApp support. Our team may ask you to verify your account before discussing personal records or taking account actions.

After a support case is resolved, you may be asked for feedback and may request reopening if the issue remains unresolved. Marking a ticket resolved does not remove statutory rights or prove that a pending refund has completed. If needed, ask for escalation using the ticket reference.

Postal address: Daxido Technologies Services Private Limited, 2nd Floor, Sunnyvale, No 35/1-7, Meanee Avenue Road, Frazer Town, Bengaluru, Karnataka 560005. We acknowledge concerns promptly and aim to resolve them within 30 days, or a shorter period required by applicable law.

These Terms are governed by the laws of India. Subject to any mandatory law conferring jurisdiction elsewhere, the courts at Bengaluru, Karnataka have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Platform.

Daxido Technologies Services Private Limited

• CIN: U82990KA2025PTC200085
• GSTIN: 29AALCD5348Q1ZQ
• Registered office: 2nd Floor, Sunnyvale, No 35/1-7, Meanee Avenue Road, Frazer Town, Bengaluru, Karnataka 560005
• Support, privacy, grievances and legal correspondence: support@daxido.com

Daxido is a DPIIT-recognised startup operating in Bengaluru, Karnataka, India.