Here to help
What can we help you with?
Choose a topic below or email our team. Include your booking or ticket reference so we can find the right information.
Email support@daxido.comA ride or booking
Open Support in the app and choose the relevant ride and issue. Include the booking reference when emailing. Availability and fare estimates are shown in the app for your location.
Payments and refunds
Check the current breakdown before paying. Confirmed credits and payments already applied must not be paid again. A pending payment or refund is not a completed one. Share the transaction reference with support, never your UPI PIN, password or card security code.
Quick and parcels
Choose the order when asking about pickup, basket or quote approval, delivery, collection or a return. Keep the handoff code private until the actual handoff. Pay only the remaining amount shown for the relevant stage.
Daxido Partner
For documents, access, jobs, earnings or billing, use Partner support or email us. Identify the job or document issue so the team can investigate. Do not send full identity documents unless our team provides the necessary secure process.
Your WhatsApp conversation
In your existing Daxido WhatsApp conversation, verify your account before viewing account or booking details. Choose a recent ride, request an older booking or select the relevant issue. An agent can continue the same conversation. After resolution, give feedback or request reopening if you still need help. Offers are optional and separate from service updates; reply STOP OFFERS to stop promotions.
Account and privacy
You can turn off optional ad measurement without deleting your account. For a data request, privacy concern or account-access problem, email support@daxido.com. We verify ownership before sharing private records or taking account actions.